I just wanted to post and say that I broke up with GoGoGirlfriend.
The issue that I had with GoGoGirlfriend is they are late on shipping and explain it as "holiday" delays. My first box was in September and I had no issues. October's box was shipped late, and I would not have been informed of it at all. I had to email them to ask when my box would be shipping. November's box was a week and a half to two weeks late shipping. They blamed it on holiday delays.
I also joined a make up forum and quite a few others are having issues with GoGoGirlfriend as well. Some were even saying that when they emailed, customer service told them that they pay for a membership not a monthly box. I'm sorry but who the heck would pay $12.99 a month for membership to a website which is poorly constructed? Their website clearly says that you are paying for a membership but you will get a free box.
Do not let companies like this push you around! Stand up for yourself if you are having any of these issues.
Some great tips that were mentioned on the make up forum were to contact their Attorney State General (for their state), your Attorney State General (if it is different than the company's state), and to file a complaint on BBB.